360 Deployment Workshops

We form a working group to take the results of customer engagement studies in order to drive business change; this includes mapping out actions that will lead to improved performance as well as setting targets and defining measures of success.

BUSINESS & MARKETING QUESTIONS IT CAN ANSWER
  • How can the company leverage the current strengths versus competition?

 

  • Which are the best means to improve own performance across touch points?

 

  • What are the action standards to hold across working processes and people?
APPLICABILITY
  • Customer loyalty, lapsed customers
INDUSTRIES
  • Telecommunications, financial services