360 Performance Monitor on Customer Experience Areas

Monitor the performance of your brand or organization on specific touchpoints and create a “scorecard” of your Key Performance Indicators versus the competition and/or specific action standards

Business & Marketing questions it can answer
  • How do customer experiences with your company compare against a set of benchmarks over time?

 

  • Which are the key touchpoint areas that need resources in order to enhance customer engagement?
APPLICABILITY
  • Customer touchpoint areas monitoring
INDUSTRIES
  • Telecommunications, financial services, alcoholic beverages, tobacco