NEWS & PRESS
360 Performance Monitor on Customer Experience Areas
Monitor the performance of your brand or organization on specific touchpoints and create a “scorecard” of your Key Performance Indicators versus the competition and/or specific action standards
Business & Marketing questions it can answer
How do customer experiences with your company compare against a set of benchmarks over time?
Which are the key touchpoint areas that need resources in order to enhance customer engagement?
Customer touchpoint areas monitoring
Telecommunications, financial services, alcoholic beverages, tobacco